Frequently Asked Questions

Furtherance Care and Nursing Limited is a nurse led care navigation and consultancy service. We provide expert guidance, advocacy, and clinical insight to individuals and families navigating health and care situations and care options as sometimes these can be complex and difficult.

Care navigation means helping you understand, organise, and access the right health and social care services for what you need. We guide you through what can often feel like a confusing system, ensuring you make informed decisions with confidence.

We support:

  • Individuals with complex or long-term health conditions
  • Families managing care for loved ones
  • People transitioning between hospital, home, or care settings
  • Anyone needing clarity or advocacy
  • People who have received a life limiting diagnosis or require advice and input as they approach end of life
What kind of support do you provide?

Our services include:

  • Guidance on care options and next steps
  • Help understanding medical information and care plans
  • Advocacy in meetings with healthcare professionals
  • Support during hospital discharge planning or soon after you return home
  • Assistance navigating social care services
  • Support with end of life planning

We are not a treatment provider at this time. Instead, we offer independent support, advice, and advocacy with the added benefit of clinical insight to help you make the best decisions about your care. We are preparing to apply for registration with the Care Quality Commission, which would allow us to care for and treat you at home once in place.
We will update our website and social media channels once our registration has been approved.

Our service is led by a senior Nurse with over 17 years of Nursing experience. This means you receive:

  • Expert insight from within the healthcare system
  • Compassionate, person centred support
  • Practical and real world guidance tailored to your situation

We can work alongside existing services such as the NHS and local authorities, helping you understand and engage with them more effectively. We always remain independent and will always act and advise in your best interests.

Yes, we can support you by attending appointments and meetings either virtually or in person, helping you ask the right questions and ensuring your voice is heard.

Absolutely. We treat all information with strict confidentiality and professionalism. The only exception to this would be if we had safeguarding concerns, which we are legally obliged to report to the appropriate agencies.

Our expertise lies within the health and social care system in England, therefore, at this time we only provide support to those navigating the English system. We are hoping to expand our coverage to the whole of the UK in the near future and will update our website and social media channels when we do so.

You can contact us to arrange an initial consultation where we’ll discuss your situation and how we can best support you.

We offer both:

  • One off consultations for specific concerns
  • Ongoing support for more complex or evolving situations

Our service is particularly helpful if you:

  • Feel overwhelmed by the care system or don’t know where to start
  • Know you need care but you are unsure what options are available or suitable
  • Need someone to advocate on your behalf
  • Want expert guidance to make informed decisions about your care and treatment

Yes. We recognise how important carers and families are and how much strain caring responsibilities can place on people. We can provide carers and family members with guidance, reassurance, emotional and practical support throughout your care journey.

Yes. Every situation is unique, and we tailor our support and advice to your specific needs, preferences, and circumstances.

You can make contact via our website, telephone, email or social media channels to arrange a consultation or ask any questions.

Care Navigation & Co-ordination

Care navigation and co-ordination involves helping you understand and move through the health and social care system. We ensure all parts of your care are aligned, organised, and working together effectively at all times.

Yes. We can assist with arranging appointments, tracking referrals, and ensuring appropriate follow up so nothing is missed.

Yes, with your consent, we can liaise with healthcare professionals and services to ensure clear communication and that your needs and preferences are understood

We take on the administrative and co-ordination burden, helping you and those close to you feel more in control and less overwhelmed by often complex systems.

Care Consultancy & Planning

We assess current care arrangements, identify any gaps or risks, and provide clear recommendations to improve safety, quality, and outcomes for you.

Absolutely. We explain the different care options available whether at home, in the community, or in residential settings, so you can make informed decisions and feel confident that you are choosing the right option for you.

Yes. We offer guidance on potential funding pathways and help you understand what support may be available to you. We cannot provide financial advice and if you have concerns or specific questions about your finances or making your money work for you, we would always advise speaking with an independent financial advisor.

Yes. We support you in preparing for key assessments (such as care or funding assessments), ensuring you know what to expect and how to present your needs clearly.

Post Discharge Support

Yes. We provide support to help you understand your discharge plans and ensure a smooth transition from hospital to home or another care setting.

Our post discharge support service includes:

  • Explaining discharge instructions to you in clear terms
  • Helping organise and co-ordinate services such as home care or equipment
  • Providing structured follow up and reassurance

Often, people are discharged from hospital with little plans for follow up. By ensuring your discharge plans are clearly understood and properly implemented by you and those close to you, we reduce the risk of confusion, missed care and intervention opportunities and avoidable complications.

Family & Carer Support

Yes. We fully understand the stress family members and carers can experience. We provide both emotional and practical support to families and carers who are navigating complex care situations or having to make decisions regarding care and treatment options on a persons behalf and in their best interests.

Yes. We offer guidance tailored to conditions such as dementia and stroke, helping families understand their loved ones needs, disease progression, and care options. We are highly experienced in Dementia care, our Director has worked for over 20 years of her career caring for people with a diagnosis of Dementia.

We provide ongoing guidance and reassurance, helping you recognise changes, adjust care plans, and feel more confident in decision making.

End of Life Guidance

Yes. We offer compassionate guidance to support individuals and families where a terminal prognosis has been provided and we understand and appreciate this is an extremely sensitive time.

Yes. We provide a steady, supportive presence for families, helping them feel informed, prepared, and supported throughout.

This is a valid question and one which we are always happy to answer.
What we offer is unfortunately not a system entitlement. You will receive personalised time, professional knowledge, and dedicated support tailored to your situation. We spend hours listening, researching, advising, co-ordinating, and advocating on your behalf so you don’t have to navigate the health and social care system alone.

We reduce pressure by taking on co-ordination, providing clarity, and supporting decision making during complex or stressful situations.

Yes. By improving understanding, co-ordination, and follow through, we help reduce the risk of avoidable crises and unnecessary hospital admissions.

We act as a consistent point of contact, ensuring communication between services is clear and that care remains joined up and person centred.

We combine clinical insight with an independent approach, offering practical guidance, advocacy, and continuity at a time when it’s needed most.

Yes. We provide a trusted, consistent point of contact so you always know who to turn to for guidance and support.